Shopping FAQ


1. Getting Started

What products does Harbor Innovations offer?

At Harbor Innovations, we are dedicated to pioneering stylized design and innovations centered around user-defined products. Embracing the concept of gender-neutral aesthetics, we strive to deliver unique designs of exceptional quality at accessible prices. Our goal is to imbue every user with a sense of creativity, confidence, independence, and freedom. We believe that through our thoughtful and inclusive approach, we can create products that resonate with the diverse needs of our global community, empowering everyone to express themselves authentically.

  • Paper 7: an everyday paper tablet designed for a seamless, comfortable daily experience. It doesn't shout through megapixels, nor beg attention with false suns. Instead, it takes care of healthier daily inspirational moments and well-being after long hours of use.
  • BricBloc: the world's first snap modular, 3-in-1 convenience charging solution with SSD storage and multi-port expansion.

Our products are designed to give you full control over your digital world—creativity, confidence, independence, and freedom.

How do I choose the right product for my needs?

Choosing the right product depends on your goals:

  • For tablet lovers and ebook readers seeking maximum versatility by using a full Android OS while getting e-ink equivalent experience: Start with the Paper 7 series, perfect for managing personal data securely and affordably.
  • For frequent travelers, digital nomads, and creators: Go with BricBloc, a flexible charging/port expansion/storage solution designed with LEGO-like versatility.

Where can I find technical specifications and compatibility information?

You can find detailed technical specifications and compatibility information on each product's description page in the Specs section.
For additional setup guides or tutorials, visit our documentation page here.
If you need more details or specific assistance, our tech support team is happy to help. Just send us an email at support@harborinno.com

Do Harbor Innovations products support third-party software or integrations?

Yes, our products are highly flexible and support third-party applications like Google Play Store, Android, Kindle App, and many others.
Our team and community are always happy to assist if you need help with third-party software setup or integration. Join our Discord or website for more details.

2. Placing an Order

How do I place an order?

Placing an order is easy:

  1. Visit Harbor Innovations Store and browse the Products section to find what you need.
  2. Select your desired product, configure any options if available, and click Add to Cart.
  3. Proceed to checkout, where you can review your order, apply any discount codes, and enter your shipping and payment details.
  4. During checkout, the shipping cost and any applicable taxes will be calculated and displayed on the checkout page before you confirm your purchase.
  5. Confirm your order, and you'll receive an order confirmation email shortly after.

If you need assistance during the process, feel free to contact us at [email protected]—we're happy to help!

Can I apply discount codes?

Absolutely! Here are some ways to enjoy discounts and special offers from Zima:

  1. Welcome Gift for New Members: When you subscribe to our newsletter, you'll receive a special discount code bundle for Paper 7, BricBloc, and more upcoming products as a thank-you for joining the Harbor community.
  2. For Bulk or Wholesale Orders: If you're planning to buy in bulk for a project or wholesale, please contact us at [email protected], and we'll provide tailored pricing and support for your needs.
  3. Harbor Member Day Campaign: To thank our loyal community, we host a Harbor Member Day campaign on the 24th–26th of every month with exclusive discounts.
  4. Special Offers Collection: We also have random special offers available in our Flash Deals. Be sure to check this page regularly for limited-time deals!

What payment methods do you accept?

We accept a wide range of payment methods to make your shopping experience easy and convenient:

  1. Credit and Debit Cards: Visa, Mastercard, American Express, JCB, and UnionPay
  2. Digital Wallets: Apple Pay, PayPal, and Klarna
  3. Other Options: Klarna for flexible payment plans

If you have any questions or need assistance with payment, feel free to contact us at [email protected]

How can I check if an item is in stock?

If an item is available, you'll be able to place an order directly and select your desired quantity on the product page.
If an item is out of stock, it will be marked with an “Out of Stock” label, and you won't be able to choose a quantity or add it to your cart.
If you have any questions about availability, feel free to reach out to us at [email protected] for assistance.

3. Shipping and Delivery

What are the shipping options and delivery times?

We offer a variety of shipping options depending on the items you purchase, your location, and the stock availability in our warehouses (located in China, Hong Kong, and the USA).
Typically, we ship orders using trusted carriers like YunExpress, 4PX, DHL, UPS, and others. Orders are usually processed and shipped within 72 hours after payment is confirmed.
Delivery times vary based on your location and the shipping method, but international orders typically arrive within 8–15 business days.
If you have specific shipping requirements or questions about your order, feel free to contact us at [email protected], and we'll be happy to assist!

Do you ship internationally?

Yes, we ship to almost every country around the world—so you can place your order with confidence!
Shipping costs will be calculated and displayed at checkout based on your location and the items in your cart.
If you have any questions about international shipping or need assistance, feel free to contact us at [email protected].

How can I track my order?

We'll keep you updated every step of the way!

  1. After placing your order, you'll receive a confirmation email with your order details.
  2. Once your order has been shipped, we'll send you a notification with tracking information.
  3. You'll also receive updates when your order is in transit and when it's out for delivery.
  4. Additionally, you can track your shipment anytime by visiting your order page and clicking on the tracking number provided.

If you have any questions or concerns about your order, feel free to reach out to us at [email protected]. We're here to help!

4. Taxes, Duties, and Fees

Will I need to pay customs duties or import taxes?

It depends on your location:

  1. For European countries: We collect taxes directly at checkout. The applicable taxes will be calculated and displayed when you place your order.
  2. For countries outside Europe: We don't collect taxes on our side. If your local customs requires import duties or taxes, it will be the buyer's responsibility to pay them.
  3. For business imports: If you're importing on behalf of a company and can provide a valid tax number, please contact us through our online chat or email us at [email protected] for assistance.

Are there additional fees for international orders?

On our side, the only additional fees for international orders are:

  1. Taxes (for European countries only): These are calculated and displayed at checkout.
  2. Shipping costs: Based on your location and the items in your order, also displayed at checkout.

Please note that for countries outside Europe, any additional customs duties or import taxes required by your local authorities will be the buyer's responsibility. If you have questions or concerns about fees, feel free to contact us at [email protected].

5. Order Changes and Cancellations

Can I modify my order after placing it?

Yes, you can modify your order before it has been shipped. Simply chat with us online or contact us at [email protected], and we'll assist you with the changes.
However, once the order has been shipped, we're unable to process modifications.
If you have any questions, feel free to reach out—we're here to help!

How do I cancel an order?

You can cancel your order before it has been shipped by chatting with us online or contacting us at [email protected].
If the order has already been shipped, cancellation won't be possible, but you may be able to initiate a return once it arrives.
Feel free to reach out, and we'll assist you with the process!

What if I entered the wrong shipping address?

If you've entered the wrong shipping address, please contact us as soon as possible. You can chat with us online or email us at[email protected], and we'll update the address for you if the order hasn't been shipped yet.
If the order has already been shipped, we'll do our best to help, but changes may no longer be possible.

6. Returns and Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the product and packaging are in their original, intact condition.

For returns due to personal preference or a change of mind:

  • Customers are responsible for covering the return shipping cost.
  • Any original shipping fees or taxes incurred during the shipment of your order will not be included in the refund.

If you'd like to start a return or have questions about the process, please contact us at [email protected], and we'll be happy to assist!

How do I initiate a return?

To initiate a return, follow these steps:

  1. Ensure the product and packaging are in their original, intact condition. Returns are accepted within 14 days of delivery, no questions asked.
  2. Contact us at [email protected] to start the process. Our team will provide you with the return instructions and the address of the nearest warehouse.

When will I receive my refund?

Once our warehouse receives your returned package and completes the inspection to ensure everything is in order, we will process your refund immediately. The amount will be returned to your original payment method.
If you have any questions about the status of your refund, feel free to contact us at [email protected]

Can I exchange my item for another product?

Exchanges depend on the reason for the request:

  1. If you want to exchange for a different item:
    • Follow our 14-day return policy to return the original item in its original, intact condition.
    • Once your return is processed and refunded, you can place a new order for the item you want.
    • Please note, you'll need to cover the return shipping cost.
  2. If there's a quality issue with the item you received:
    • If the issue cannot be resolved after troubleshooting with our technical team, we'll arrange a replacement for the same product or provide repair service.
    • Contact us at [email protected] for assistance, and we'll guide you through the return and replacement process or other solutions.

For any questions or to begin the process, please get in touch with us at [email protected]. We're here to help!

7. Warranty Information

What warranty comes with my product?

We offer the following warranty coverage for our products:

  • Paper 7, and BricBloc:
    • 1-year warranty worldwide.
    • 2-year warranty for customers in European countries, in compliance with EU regulations.
  • Accessories:
    • 1-year warranty worldwide.

How do I make a warranty claim?

To initiate a warranty claim, please follow these steps:

  1. Contact Our Technical Support Team:
    Email [email protected] with details about your issue. Please include:
    • A description of the problem.
    • Any relevant photos or videos demonstrating the issue.
  2. Troubleshooting First:
    Our support team will assist you with troubleshooting to identify and resolve the issue, if possible.
  3. Case Escalation:
    If the issue cannot be resolved through troubleshooting, the support team will escalate your case to the appropriate team to process your warranty claim and provide a solution (replacement, repair, refund, or other).

8. Special Offers and Promotions

How do I stay updated on special offers?

Stay in the loop for all our promotions and campaigns through these channels:

  1. Subscribe to Our Emails:
    • Be the first to know about Zima Member Day campaigns, holiday promotions, flash sales, and special events. We'll send updates straight to your inbox.
  2. Join Our Community:
    • Connect with us on Discord and our Website, where we regularly share updates about campaigns and exclusive deals.
  3. Follow Us on Social Media:

Can I combine multiple discount codes?

The ability to combine discount codes depends on the specific campaign and its rules. You can check the eligibility and combination options directly on the checkout page when applying your codes.
If you're unsure or have any questions, feel free to contact us at [email protected], and we'll be happy to assist!

What are the terms and conditions for using discount codes?

Discount codes come with specific rules, which may include:

  1. Expiration Date:
    • Most codes have a set validity period. Be sure to use your code before it expires, as expired codes cannot be redeemed.
  2. One-Time Use:
    • Some codes are limited to one use per customer.
  3. Minimum Purchase Requirements:
    • Certain codes may require a minimum order amount or specific product categories to apply.
  4. Specific Use Cases:
    • Some codes apply only to particular products, entire orders, or shipping costs.

For exact details, please review the code's terms on the campaign announcement or check during the checkout process. If you have questions, contact us at [email protected], and we'll gladly help!

9. Customer Account and Privacy

Do I need an account to place an order?

No, you don't need an account to place an order. You can checkout as a guest.
Once your order is placed, we'll send you notification emails to keep you updated on your order status, including:

  • Order confirmation
  • Shipping and tracking details
  • Delivery updates
  • And more

You can track your order directly through the links provided in these emails.
If you have any questions or need assistance, feel free to contact us at [email protected].

How do I create an account and manage my information?

You can create an account by visiting this link: Create Account.
To manage your account details:

  1. Log in to your account.
  2. Click 'View Addresses' to edit your shipping details.

If you need to update the shipping details for an order you've just placed, please contact us directly at [email protected] for assistance.
We're always here to help if you have any questions!

How is my data protected?

We take your privacy and data security very seriously. All personal information provided during your purchase is securely managed through Shopify, a trusted e-commerce platform with industry-standard protections.
For more details about how your data is handled and protected, please review our Privacy Policy.
If you have any additional concerns, feel free to contact us at [email protected]